As a customer experience specialist, you will provide potential and existing customers with exceptional services. You will identify customer needs, respond to customer queries, and collaborate with internal departments to optimise customer services and brand awareness. You will also track all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services. You will also help with coordinating climbing experience.

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    What is your typical weekly availability?

    (F/A for Fully Available and N/A for Not Available).
    e.g. Sat & Sun: F/A; Mon, Wed, Fri: 2pm-Closing; Tues, Thurs: N/A.

    Tell us a little more about yourself

    Why do you like climbing?

    Why do you want to work at Northern Rocks?

    How might you deliver excellent service to our climbing community?

    What is your experience and level of climbing knowledge?

    (bouldering/top rope/lead climbing indoor/outdoor and describe)

    What are 3 things you value most in a workplace?

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